More Detailed Information

Quality of Care (QoC) measurement is an important tool in assessing, developing and improving services. This is usually measured using factors that clinicians regard as important indicators of outcome, but until recently less attention has been paid to what service users deem important. However, satisfaction with services is associated with treatment effectiveness, and there is evidence that service user-rated data can be more meaningful that clinician-rated data. Despite this, there has been relatively little work in incorporating the user’s view into Quality of Care instrument development. Given the importance that ‘A Vision For Change’, the framework for the future of Irish mental health care, places on the service users' experience, this is a timely opportunity to address this gap.

By building on previous work, our study has two aims:

To develop a brief and user-friendly instrument to measure QoC for use in an Irish mental health service setting.
To use this instrument to assess the relationship between QoC and outcome (clinical & social) between two and three years after first presentation to our service in 75 people with bipolar disorder and 75 with schizophrenia.

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The atmosphere of the hospital is very bright, cheerful and friendly. The staff are excellent, uniformly helpful without exception and a credit to the hospital

There is a very good atmosphere at St. Patrick's. Communication is very good between patients and staff and should be maintained on an informal basis. Food is very good and is a very good morale booster for everyone. I would like to thank everyone in St. Patrick's for input and kindness while I have been here

I had 10 unforgettable days with prime quality care and facilities. Most of all, I've met really nice people and hopefully not being wrong made some friends. Good work, keep it up

It was a turning point in my life and a good one. I will always have fond memories of my stay here because the overall feeling was of peace.

Today I'm sad as I leave ye all, but the sadness is one that I like, Because after 8 weeks on the bay, it's time for me to take a hike, thanks to all the nurses and students, to the staff in the kitchen and OT's too, to the lovely ladies who clean the ward, to the doctors where a bond we grew.

The Cleaners kept my room beautifully clean and the Temple Centre was spotless. The staff were so helpful and caring and gave me as much time as I needed. All in all I was very well cared for. Thank you very much

Excellent staff have finally helped me overcome my illness with the correct treatment and also using the recovery psychosis programme which opened my mind to what I suffer from. I have had this for 10 years but now I feel relaxed, free of all fear thanks to the A team. St Pats sets the standard for others to follow.

I do not have a single negative to pass on the time I have spent under the care of the staff of St. Patrick's Hospital other than to say that it varied between very good and exceptional. I came to hospital feeling broken and despairing and leave now feeling renewed and well and looking to the future.

I was most impressed with the care given to my daughter during her stay here. The ambience in the hospital is relaxed and caring. From the cleaners to the nurses, doctors and administrators everybody is on first name terms all working to a common goal of getting people better. Congratulations on a job well done