Journey with Dignity

Journey with Dignity was produced by the Consumer and Carers Council of St Patrick’s and St Edmundsbury Hospitals which outlines the Council’s views for a service user centred service in St Patrick’s University Hospital. This document represents the views, hopes and aspirations of the Consumer Council members and the service users they have engaged with over a number of years for a Hospital that is:

A place of care, comfort, safety, refuge, respite and recovery of service users: A sanctuary.
A place where all non-clinical services i.e. reception, administration, admission, accommodation, catering services, housekeeping, gymnasium, checkout/discharge are maintained to high standards when compared to similar services in other customer-orientated organisations.
A place where mental health services at consultant, registrar, nurse, therapist, management and administration level work as a team and are driven by the primacy of Service User respect, equality, dignity, freedom, safety and care.
A place where the Service User leaves with a high positive view of their stay in terms of care, comfort, safety, refuge, respite and recovery: centred on a system of proactive care.
A place where the Service User has an active and positive participation in his/her recovery.
Ultimately their stay should be a “Journey with Dignity”.

The document was reviewed and ratified by the Hospital and is currently being implemented.

Print Version

The atmosphere of the hospital is very bright, cheerful and friendly. The staff are excellent, uniformly helpful without exception and a credit to the hospital

There is a very good atmosphere at St. Patrick's. Communication is very good between patients and staff and should be maintained on an informal basis. Food is very good and is a very good morale booster for everyone. I would like to thank everyone in St. Patrick's for input and kindness while I have been here

I had 10 unforgettable days with prime quality care and facilities. Most of all, I've met really nice people and hopefully not being wrong made some friends. Good work, keep it up

It was a turning point in my life and a good one. I will always have fond memories of my stay here because the overall feeling was of peace.

Today I'm sad as I leave ye all, but the sadness is one that I like, Because after 8 weeks on the bay, it's time for me to take a hike, thanks to all the nurses and students, to the staff in the kitchen and OT's too, to the lovely ladies who clean the ward, to the doctors where a bond we grew.

The Cleaners kept my room beautifully clean and the Temple Centre was spotless. The staff were so helpful and caring and gave me as much time as I needed. All in all I was very well cared for. Thank you very much

Excellent staff have finally helped me overcome my illness with the correct treatment and also using the recovery psychosis programme which opened my mind to what I suffer from. I have had this for 10 years but now I feel relaxed, free of all fear thanks to the A team. St Pats sets the standard for others to follow.

I do not have a single negative to pass on the time I have spent under the care of the staff of St. Patrick's Hospital other than to say that it varied between very good and exceptional. I came to hospital feeling broken and despairing and leave now feeling renewed and well and looking to the future.

I was most impressed with the care given to my daughter during her stay here. The ambience in the hospital is relaxed and caring. From the cleaners to the nurses, doctors and administrators everybody is on first name terms all working to a common goal of getting people better. Congratulations on a job well done