Consumer Council

The Consumer Council is a forum established by the hospital to facilitate extensive service user participation which directly informs how hospital develops its services. The Council consists of a voluntary group of current and ex-service users who meet regularly and work with management, the Board, clinicians and services to capture and represent the views, needs and wishes of all service ensuring their needs are at the centre of every aspect of the care and treatment the Hospital delivers.

It is the objective of the Council to act in an advocacy role in representing the views, experiences and aspirations of users, and their families, of mental health services at the Hospital and in partnership with the Hospital, to actively participate in areas of policy making, planning, organisation, delivery and monitoring of such services.

The overall purpose and aim of the Council is to enhance the experience for patients, and their families, who undertake courses of treatment at the Hospital and to ensure that they have a positive experience in all aspects of their treatment both during and after their stay at the Hospital.

What does the Council do?

The Council works to give a voice to those who are in hospital. Its main focus is that of listening to and representing the views of service users and their carers of the therapeutic treatment, care and support provided by the Hospitals.
The Council holds Consumer Lectures in order to provide patients / service users with information about its activities and to provide a forum for current service users to express their views in an open setting. It also works to ensure that this feedback is acted upon.
The Council also seeks to develop strategic partnerships with other organisations involved in mental health issues.
The Council works to advance the process of open communication in all aspects of mental health care and to advance this process on behalf of services, patients and carers. It is in the process of developing consultation and communication structures with the entire body of service users.

Contact us:

You can contact us in the following ways:

In writing: Chairperson, Consumer and Carer's Council, St Patrick's University Hospital, PO Box 136, Dublin 8

By email: consumercouncil@stpatsmail.com

By telephone: 01-2493390

Print Version

The atmosphere of the hospital is very bright, cheerful and friendly. The staff are excellent, uniformly helpful without exception and a credit to the hospital

There is a very good atmosphere at St. Patrick's. Communication is very good between patients and staff and should be maintained on an informal basis. Food is very good and is a very good morale booster for everyone. I would like to thank everyone in St. Patrick's for input and kindness while I have been here

I had 10 unforgettable days with prime quality care and facilities. Most of all, I've met really nice people and hopefully not being wrong made some friends. Good work, keep it up

It was a turning point in my life and a good one. I will always have fond memories of my stay here because the overall feeling was of peace.

Today I'm sad as I leave ye all, but the sadness is one that I like, Because after 8 weeks on the bay, it's time for me to take a hike, thanks to all the nurses and students, to the staff in the kitchen and OT's too, to the lovely ladies who clean the ward, to the doctors where a bond we grew.

The Cleaners kept my room beautifully clean and the Temple Centre was spotless. The staff were so helpful and caring and gave me as much time as I needed. All in all I was very well cared for. Thank you very much

Excellent staff have finally helped me overcome my illness with the correct treatment and also using the recovery psychosis programme which opened my mind to what I suffer from. I have had this for 10 years but now I feel relaxed, free of all fear thanks to the A team. St Pats sets the standard for others to follow.

I do not have a single negative to pass on the time I have spent under the care of the staff of St. Patrick's Hospital other than to say that it varied between very good and exceptional. I came to hospital feeling broken and despairing and leave now feeling renewed and well and looking to the future.

I was most impressed with the care given to my daughter during her stay here. The ambience in the hospital is relaxed and caring. From the cleaners to the nurses, doctors and administrators everybody is on first name terms all working to a common goal of getting people better. Congratulations on a job well done